1. Introduction
Doña Lula (“we,” “us,” “our”) operates the website donalulausa.com and mobile app (“Services”). This Privacy Policy explains how we collect, use, and share personal information when you browse our site or use our app.

2. Information We Collect
We collect information in the following categories:

• Information you provide directly:
  • Name, email, phone, address (e.g., through contact forms or account creation)
  • Payment or order details if provided
• Automatically collected information:
  • Usage Data: IP address, browser type, device identifier, operating system, pages visited, timestamps, analytics data.
  • Mobile device info: model, OS, app version, unique device IDs, mobile browser info.
• Location data (if enabled):
  • Precise or approximate location from your device with permission (only if you grant access for features like store locators)
• Cookies and Similar Technologies:
  • Use cookies, web beacons, and tracking tools to improve services and monitor usage.

3. How We Use Your Information
We use data for:

• Providing, maintaining, and improving Services
• Managing orders, reservations, or user accounts
• Customer support, notifications, updates
• Analytics and performance monitoring
• Marketing and promotions (only if you opt in)

4. Sharing Your Information
We do not sell or rent your personal information. If you’re in California, you can exercise your “do not sell or share” rights under CCPA.

5. Data Retention
We retain personal data only as long as needed to fulfill obligations or comply with legal requirements. When data is no longer necessary, it is securely deleted or anonymized.

6. Security
We implement commercially reasonable security measures (e.g., encryption, access controls) to protect your data. But please be aware no system is 100% secure.

7. Your Privacy Rights
Depending on your location, you may have rights such as:

• Access, correct, or delete your personal data
• Opt out of marketing communications
• Object to or restrict certain data processing
• Withdraw consent at any time
• For California residents: request data deletion or opt-out of sale/sharing (CCPA/CPRA)
• For EU/UK: data access, portability, rectification, erasure (GDPR)

To exercise these, contact us at [contact email] or follow options in your account settings.

8. Cookies & Tracking Tools
We use cookies and similar tools to:

• Recognize devices on return visits
• Monitor site usage and performance
• Enable authentication/session features
• Support analytics and marketing efforts

You can manage cookie settings through your browser preferences.

9. Updates to This Policy
We may update this Privacy Policy occasionally. When we do, we’ll revise the “Effective Date” and post the updated version on our website and app. If changes are material, we’ll notify you via email or in-app alerts.

10. Contact Us
If you have questions or concerns, please contact:
Email: support@donalulausa.com