Terms & Conditions

Welcome to the Gorditas Dona Lula mobile app and website (collectively, the “Platform”), operated by Gorditas Dona Lula LLC (“we”, “us”, “our”). Please read these Terms & Conditions (“Terms”) carefully before using the Platform. By accessing or using the Platform, you agree to be bound by these Terms.

1. Definitions

• “Platform” means the Gorditas Dona Lula app and Website available at donalulausa.com.
• “User”, “you” refers to anyone accessing or using the Platform.
• “Order” means any food or beverage purchase placed via the Platform.

2. Eligibility

You must be at least 18 years old or have parental permission to use the Platform. You also affirm that you have full authority to accept these Terms.

3. License & Use

We grant you a non-exclusive, non-transferable license to access and use the Platform for personal food ordering. You may not:
a) Use it for unlawful purposes;
b) Copy, modify, or distribute it;
c) Reverse-engineer or bypass our security;
d) Interfere with its operation or other users’ use.

4. User Accounts

To place orders, register an account with accurate, up-to-date information. Keep your password secure and be responsible for all account activity. We reserve the right to suspend or terminate accounts for misuse or inactivity.

5. Orders & Payments

• Orders are processed subject to availability.
• Prices shown on the Platform cannot be guaranteed until confirmed.
• Accepted payment methods will be displayed; refunds, if any, follow our refund policy.
• You agree to pay all charges and applicable taxes for your orders.

6. Delivery & Pickup

• We or our delivery partners will attempt to meet estimated delivery times; however, delays may occur.
• We are not liable for delays due to traffic, weather, or third-party services.

7. Content

All text, graphics, logos, images, and software on the Platform are our property or licensed to us. You agree not to reproduce or misuse our intellectual property.

8. User Content

If you post reviews, ratings, or comments (“User Content”), you retain ownership but grant us a perpetual, royalty-free license to use it. We may remove any content at our discretion.

9. Privacy

Your information is covered under our Privacy Policy, and this is incorporated by reference. Please review it to understand how we handle your data.

10. Disclaimers & Liability

• The Platform is provided “as is”. We disclaim all warranties.
• We are not liable for any indirect, incidental, or consequential damages.
• Our total liability is limited to the amount you paid.

11. Termination

We may suspend or terminate your account or access to the Platform at our discretion, with or without notice. Provisions like intellectual property, content licenses, disclaimers, and dispute resolution will survive termination.

12. Modifications to Terms

We may update these Terms at any time. We will post the new version on the Platform and update the Effective Date.

13. Governing Law & Dispute Resolution

• These Terms are governed by the laws of Texas, U.S.